Question 1

Is the hearing test a medical diagnosis?

Accepted Answer

No, our online hearing tests are not a medical diagnosis. They give you a reliable preliminary result on your hearing and can point out areas to watch. If you have doubts or ongoing discomfort, we recommend seeing a healthcare professional, such as an ENT doctor or hearing care professional.

Question 2

How long does a test take?

Accepted Answer

Allow 3 to 12 minutes for a targeted test (frequencies, speech comprehension, left and right ears, hearing comfort), and about twenty minutes for the full test. You go at your own pace and can take a break between tests.

Question 3

Can I take the tests on mobile?

Accepted Answer

Yes, the tests work on smartphones, tablets, and computers, right in your browser, with no app to install. For a reliable result, plug in headphones or earbuds and find a quiet place.

Question 4

Do I need headphones?

Accepted Answer

Yes, headphones or earbuds are essential. Each ear is tested separately, which speakers can't do. Wired over-ear headphones give the most accurate results. Turn off noise cancellation and sound effects before you start.

Question 5

Is my data secure?

Accepted Answer

Yes. Your results and personal information are hosted in France, sent over an encrypted connection, and never sold. They are processed in accordance with GDPR, and you can ask to view, correct, or delete them at any time.

Question 6

Can I use the subscription for my whole family?

Accepted Answer

Yes, the Family Subscription lets you create a profile for each member of your household from your personal account. Each person takes their own tests and has access to their own history and reports, at no extra cost.

Question 7

What does the €2.90 trial offer include?

Accepted Answer

For 48 hours, the €2.90 trial gives you access to the full service: all hearing tests, your complete reports with audiogram, your results history, and your family's profiles. If you don't cancel before the trial ends, the monthly subscription at €49 starts automatically.

Question 8

How do I cancel my subscription?

Accepted Answer

You can cancel at any time from your personal space, under “My subscription,” in just a few clicks. Cancellation takes effect at the end of the current period: you keep access until that date and no further payment is taken. No refund is given for the current period.

Question 9

When should I see a specialist?

Accepted Answer

See an ENT doctor if your preliminary result suggests hearing worth monitoring, if you notice hearing loss, ringing or buzzing, trouble hearing in noise, or a difference between your two ears. If you experience sudden hearing loss, see a doctor right away.

Question 10

Can I retake a test later?

Accepted Answer

Yes, you can retake a test as often as you like. With your account, every result is saved in your history so you can track changes in your hearing. A reminder can also invite you to retake a test every 6 months.

Frequently asked questions

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All your questions, answered

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Support and contact

Hearing test guide

Hearing health tips

Can't find the answer to your question?

Frequently asked questions

Simple

Reliable

Confidential

Accessible

All your questions, answered

1Is the hearing test a medical diagnosis?

2How long does a test take?

3Can I take the tests on mobile?

4Do I need headphones?

5Is my data secure?

6Can I use the subscription for my whole family?

7What does the €2.90 trial offer include?

8How do I cancel my subscription?

9When should I see a specialist?

10Can I retake a test later?

Need help?

Support and contact

Hearing test guide

Hearing health tips

Can't find the answer to your question?