Contact us
A question about our hearing tests, your results, your subscription, or your account? Our team is here to answer quickly and support you.
A team that listens to help you simply
Listen.Ask.Move forward.
Fast response
We respond within 24 business hours.
Online support
By email or via the contact form.
Personalized help
For your tests, results, and subscriptions.
Secure data
Your information remains confidential.
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Our contact details
Our team is at your service.
Email
Address
Paris, France
Hours
Mon - Fri: 9 AM - 6 PM
Useful information
You may already have the answer to your question.
- Need help with a hearing test?
- Question about your family subscription?
- Trouble accessing your account?
Our team supports you
Dedicated support to help you at every step.
Help with hearing tests
Questions before starting your test? We guide you step by step for a simple and stress-free experience.
Subscription support
Need information about the trial offer, your subscription, or a family account? Our team is here for you.
Results support
Want to understand your preliminary result or know the next steps? We provide clear, personalized explanations.
Frequently asked questions
Quickly find answers to your questions.